1. General Policy

At CloudTrip, we strive to ensure every booking experience is smooth and secure. Our refund and cancellation policy varies depending on the airline, hotel, or vacation provider you choose. Please read the provider’s terms before completing your booking.

2. Cancellation Requests

All cancellation requests must be submitted via email or our support line at least 24 hours before departure/check-in. CloudTrip will initiate cancellation with the respective provider on your behalf, but we do not guarantee eligibility for refund unless permitted by the provider's policy.

3. Refund Eligibility

Refunds are subject to:

• Airline or hotel fare rules
• Provider’s refund and cancellation policy
• Time of request relative to check-in or departure
• Service fees, which are typically non-refundable

4. Non-Refundable Bookings

Some special fares, promotional deals, or last-minute bookings may be labeled as “Non-Refundable.” Once booked, these cannot be canceled or refunded under any circumstance.

5. Refund Processing Time

If a refund is approved, it may take up to 7–21 business days to reflect in your original payment method, depending on the provider’s and bank's policies.

6. Modifications Instead of Cancellation

In some cases, the provider may allow rescheduling instead of a refund. CloudTrip will assist you in modifying your booking if allowed by the provider’s terms.

7. Disputes and Chargebacks

If you believe you were incorrectly charged, please contact us before initiating a chargeback. Unauthorized chargebacks may lead to account suspension or denial of future services.

8. Contact for Cancellations or Refunds

To request a cancellation or refund, please email us at: info@cloudtrips.online or call us at +1-(844) 954-5993. Please include your booking reference number and full name.